Shipping & Return Policy
Free Shipping on all orders above RM300 for Malaysia & Singapore only
Global shipping: $25 Flat on all orders.
Duties: As garments are shipped for personal use, many countries do not charge duties on them. In case they are charged, they will be billed to the customer.
- Custom items are usually shipped in 2-3 months. Some items can take up to 6 months.
- Courier service delivered in according to the time frame set by courier service.
We are proud of each product we bring you. Your satisfaction is of utmost
importance to us. If you feel unsatisfied about your purchase from
kennylohcouture.com, contact us and we will set it right for you as per
the policy below:
For Kebaya/Beaded Shoe made incorrectly: The kebaya/beaded shoe are
thoroughly tested against your order details and shipped only if all parameters
are correct. In case you are not happy with the item, we will alter/remake
the item for you, free of cost. Just ship the item back to us at the factory
address below. You will be liable for any duties that are required to be
paid during the shipment of the returned kebaya/beaded shoe to us.
For Kebaya/Beaded Shoe made as per your specifications: In case you are
not happy with the item even though the style and measurements were as
per your specifications, we will alter the item for you. You are required to
pay for the cost of alteration and shipping. Just ship the item back to us at
the factory address below. You will be liable for any duties that are required
to be paid during the shipment of the returned kebaya/beaded shoe to us.
-All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
-We are not responsible for the return shipping costs of the items.
-Please make sure all returned items are well packaged, so as not to be damaged in the post.
-Please make sure all return packages are sent with a trackable, insured service.
-We cannot take responsibility for the items damaged or lost in the return transit.
-Item(s) under SALE/PROMOTION is not exchangeable/returnable.
-We are only allow returns if the item(s) received is a faulty or damaged item(s).
-Item(s) must be unworn, unwashed, unused, in original condition with all labels or tags attached and returned within 14 days upon purchase date.
-Returns are only accepted via post and not in person.
-Refund is not available, instead store credit will be issued to you once the returned items have been verified to meet the above conditions.
-Kindly submit any return request to email@example.com. Return request will be processed within 7 working days upon receipt of returned item(s).
Kenny Loh Couture
Manage by Nyonya Heritage Art (201703114877)
100 Lebuh Kimberley, 10100 George Town, Penang, Malaysia.
As we make each of our kebaya/beaded shoe on order and only for the
ordering customer, returns are not something we can afford. They are also
Hence, we have a policy of not accepting returns. But, we are always happy
to work with the customer to make the garment of use to him as that is the
goal of the customer in ordering from us.