Quality & Satisfaction
Every single product is meticulously-made with the best material available in the
Craftsmanship: Traditional method of kebaya or beaded shoe-making.
Each kebaya starts with a paper pattern, cut by hand, sewn on single
needle machines and hand finished.
Shrinkage: All fabrics at Kenny Loh Couture are washed and carefully
ironed before sewing and embroidery work commences. Some fabric shrink
more than others. These are washed, dried and ironed 2 to 3 times before
stitching. This reduces the possibility of shrinkage. Certain fabrics may still
shrink up to 2%.
Composition: Data on fabric composition mentioned on our website
is provided by the manufacturer or dealer of the fabric we buy from.
Though utmost care is taken for the accuracy of the data, there may
sometimes be small differences in the fabric composition info.
We are proud of each nyonya kebaya/ beaded shoes we bring to you.
Your satisfaction is of utmost importance to us. If at any point of time
you feel dissatisfied over your purchase from kennylohcouture.com,
contact us and we will set it right for you.
QA Process: All style and measurement aspects for each garment are
checked by the QA team before being dispatched. We check each and
every aspect of each and every garment before shipping it to you.
Due to various factors, measurements may differ slightly.
Hence, do expect a difference of 1-3cm for each measurement.
During wash and wear cycles, some garments can shrink or expand slightly.
We wash and iron the fabric to stabilize its performance. Though rare, a
change of up to 2% can sometimes be expected for woven garments.
Knitted garments can expand 5% or more. These are within the global
tolerance norms for the garment industry.
For garments made incorrectly: We take utmost care to make the items
to your specifications. In case you are not happy with the garment,
we will alter/remake the same for you, without additional
charges. Simply ship the item back to us at the address below.
We will do the alterations/ remake and ship it back to you.
For garments made as per your specifications: In case you are not happy
with the garment even though the style and measurements were as per your
specifications, we will alter/remake the garment for you. You are required to
pay the cost of alteration and return shipping cost. You will be required to pay
for shipping, which is RM50 per garment. Just ship the item back to us at the
The process for alteration or remake is described below:
1. Alteration: The customer is required to send the garment to us for
alteration. Free alteration is done to make the garment as close to the
original order as can be done.
Paid alteration is done to make any other changes beyond the original
order and to the extent possible to be done on the original garment.
2. Remake: Remake is done to replace a garment originally made if it
cannot be altered. Free remake is done if the garment was made significantly
different than ordered, taking into account factors like error margin and
If the customer would like a garment remade but would still retain the older
garment, a discount is offered on the original price of the garment. The
discount is based on the issue with the original garment and is offered
at the discretion of kennylohcouture.
Free/discounted remakes are generally done to make the garment as
originally ordered. So that the process is not misused, we do not allow
any deviations from the original order - both in styling or measurements,
unless mutually agreed.
Kenny Loh Couture
34 Jalan Service, 10050 George Town, Penang, Malaysia.